Membership FAQs


How do I contact MPTV?

By Phone

Call the Membership Hotline: 414-297-8020 (Monday–Friday, 8:30 a.m.–5:00 p.m.)

By Mail

MPTV
700 West State Street
Milwaukee, WI 53233-1443

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I've never used my credit card on the Internet before. Is it safe?

ll transactions conducted on mptv.org are protected by a secure server which encrypts your credit card information when it is transmitted to MPTV for processing. Encrypted files are scrambled during transmission to us and back to you when we verify your transaction with us. MPTV have partnered with VeriSign, a leading Internet security transaction firm.

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How long will it take to receive my membership thank-you gift?

Membership thank-you gifts are sent to your home within 4–6 weeks of your contribution to MPTV Occasionally, we encounter delays in receiving the gifts offered for membership from some suppliers. In the event that your gift will be mailed beyond our timeframe, we will contact you to let you know of the delay.

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I already sent in my membership renewal. Why did I just receive another one?

In order to maximize your contribution dollars spent on public television programs and services, we mail large quantities of renewals each month using standard postage and shipping, which results in a longer time for delivery to your home. As a result, your renewal gift and our notice may cross in the mail. If you have already renewed your membership and receive a duplicate notice in the mail, please discard it.

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When does my membership expire?

MPTV Memberships are valid for one full year from the month that you join. You can find your membership expiration date above your name on the address label of Fine Tuning Magazine.

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Does MPTV exchange names, addresses or email from its membership list?

MPTV has a long standing policy of never selling its membership list to commercial entities. From time to time we do exchange our mailing list with other non-profit organizations in the area in an effort to expand our membership base and community support. If you prefer that we do not exchange your information with other non-profits, please contact the Membership Department at 414-297-8020 or mptvsupport@matc.edu.

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My employer participates in a matching-gift program. How do I get the forms to have them match my contribution to you?

Matching gift forms can be obtained by requesting them from your Human Resources office at your place of employment.

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Is my membership tax deductible?

Your contribution to MPTV is tax deductible to the full extent allowed by the law in the United States. U.S. residents who make donations and receive premium gifts above the minimum value established by the IRS will receive an acknowledgement letter that includes pertinent tax information.

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What is the MemberCard?

MemberCard is one of the most valuable benefits you can enjoy as a supporter of MPTV Only MPTV Members receive 2-FOR-1 DISCOUNTS at over 200 participating restaurants, theatres, retail outlets, online shopping, museums, family activities and much, much more throughout all of Wisconsin and down to Chicago, Illinois. Plus, if you travel, you can extend your MemberCard benefits to other cities in the U.S.

To review the variety of participating venues in MemberCard, visit www.membercard.com and select MPTV (Milwaukee, WI) for an up to date listing.

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Can I purchase a gift membership for someone else?

Yes, you can give a gift membership at any level of support. The recipient of your gift will receive the benefits and privileges for a full year. Call 414-297-8710 or give a gift online.

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Can I make a gift in honor or in memory of someone?

Yes, memorials and tributes can be made at anytime. Please send your contribution to:

MPTV
ATTN: Karen Van Hoof
700 West State Street
Milwaukee, WI 53233-1443

Please give us the name and contact information of the person you are honoring so that we may send the appropriate acknowledgement, if desired.

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What is the Sustainer Membership Program?

Members who participate in the Sustainer Membership Program of MPTV make ongoing monthly gifts through automatic bank transfers (EFT) or automatic credit/debit card deductions.

By choosing to have a sustaining membership, you provide Milwaukee Public Television with the continuing support needed to secure the future of your favorite programs, as well as ensuring that new programs and services are made available to our entire viewing community.

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How do I become a Sustaining Member of MPTV?

To have monthly deductions come from a bank account, please download and print the Sustainer Funds Transfer Form. Mail this completed form along with a cancelled or voided check to:

MPTV
700 West State Street
Milwaukee, WI 53233-1443

To have deductions applied to your credit/debt card, please complete the online contribution form with your appropriate card information.

Please note that Sustaining Memberships will be automatically renewed each year unless we are notified in writing by you.

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How do I change my mailing address?

Contact us with any changes to your mailing or email address by calling 414-297-8020 or mptvsupport@matc.edu

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What is Fine Tuning Magazine?

Fine Tuning Magazine is the monthly viewing guide that provides program listings for Channels 10 and 36, as well as our High Definition channel and digital channels (MPTV Create, V-Me, World). Fine Tuning Magazine goes in-depth with PBS personalities, highlights community activities, brings you exclusive member opportunities and enriches your public television interests.

Members receive 12 full months of Fine Tuning Magazine as a benefit of basic membership and higher.

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Why am I not getting Fine Tuning Magazine?

Your first issue of Fine Tuning Magazine will be delivered to you within 3 weeks after we receive your membership contribution. Subsequent issues will arrive by the 1st of each month.

If, however, you are not receiving Fine Tuning Magazine, it may have been lost in the mail, we may not have your current address, or we have not received your membership renewal. Please contact us at 414-297-8020 or email mptvsupport@matc.edu so that we may resolve the issue quickly and send you a new copy.

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Do MPTV have any Special Interest Clubs that relate to my favorite programs?

Many of our members enhance their membership experience by becoming involved in any one of our membership Clubs. Please visit MPTV Clubs to discover the multitude of clubs and to learn how to join today.

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Donor Privacy Policy

MPTV has a long standing policy of never selling its membership list to commercial entities. From time to time we do exchange our mailing list with other non-profit organizations in the area in an effort to expand our membership base and community support. If you prefer that we do not exchange your information with other non-profits, please contact the Membership Department at 414-297-8020 or mptvsupport@matc.edu.

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